Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Initial Programming Needed?
Thorzdad
Enthusiast

My ancient LG flip-phone is on its last legs, so I am going to attempt to move my service to a newer flip phone (donated by a friend) It's a basic Samsung flip-phone of some sort, if that matters to this question.

I've looked over the online steps to transfer to the new phone, and it all looks pretty clear. And, I've backed-up my contacts from the old phone using Backup Assistant. So far, so good.

On the new phone though, I am getting this big, red message on the screen saying Initial Programming Needed. The phone won't do anything unless I first do...something.

My question...What do I need to do with this new phone in order to get it in a state to accept transfer of my service? Or, can I go ahead and perform the online transfer and this new phone will magically activate?

Thanks!

Labels (1)
0 Likes
1 Solution

Correct answers
Re: Initial Programming Needed?
SuzyQ
Super User
Super User

Turn off the old phone.  Then dial *228 on the new phone and follow the prompts.

View solution in original post

0 Likes
Re: Initial Programming Needed?
Not applicable

do transfer online then *228 or perhaps *228 first then transfer but that doesn't make sense to me.

0 Likes
Re: Initial Programming Needed?
SuzyQ
Super User
Super User

Turn off the old phone.  Then dial *228 on the new phone and follow the prompts.

0 Likes
Re: Initial Programming Needed?
narntek
Contributor

As several members have suggested already before me, do the *228 programming, choose option one, enter your phone number, enter the account password you use to connect to phone support, and then you should be good to go. Make sure the    LG phone is turned off when the process with the Samsung is ensuing. If you still are having difficulty with the activation process, calling verizon at 800-922-0204, should resolve it, as they can solve almost anything.

0 Likes