Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Issues With Backup Assistant
XcelestialfaeryX

I recently changed my device. It SHOULD be compatible with Backup assistant, however my phone won't allow me to get into "Get it Now" in any way shape or form to download it. I tried the website, didn't work. And now the Verizon App store doesn't work.

Anyone have feedback? I need my numbers. :c

Labels (1)
0 Likes
1 Solution

Correct Answers
Issues With Backup Assistant
Ann154
Community Leader
Community Leader

Is your newer phone an older device?  It might not have gotten the "Get It Now" certificate update in 2010 or 2011.  If not, then you will need to find a corporate store that has the software to manually install it on the phone to get "Get It Now" to work.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes
Issues With Backup Assistant
Ann154
Community Leader
Community Leader

Is your newer phone an older device?  It might not have gotten the "Get It Now" certificate update in 2010 or 2011.  If not, then you will need to find a corporate store that has the software to manually install it on the phone to get "Get It Now" to work.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Issues With Backup Assistant
XcelestialfaeryX

You know what, this IS an older phone.

Thank you so much, I'll go to one today.

Sincerely,

Teesha <Personal information removed for privacy>

Message was edited by: Verizon Moderator

0 Likes