You should be heard, lorriel! Lets try to figure this out. Is the device in a case? Can you hear the person on the other end? Is there any physical or liquid damage? Share the additional details so that I can assist.
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The device is not in a case. I cannot hear the person on the other end. We have put a different battery in and it still doesn't work. It can still be used to text though. There is no damage to the phone. Thanks!
Great info! Does this happen on every call or certain contacts? Is the issue occuring in one location or everywhere you go? Please accept my follow, and send a DM with your mobile for account review.
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