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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
LG Env3 text message issues

My mom uses a LG Env 3 phone.  Recently, she is having issues receiving some text messages.  She used to receive a group text message sent from my iphone to her and my sister who also has an iphone.  This seems to have stopped worked since my sister and I upgraded to IOS 8.  Also, when I send her a picture message now, she gets a message that the retrieval failed, but the message does go through.  Because of the failure message, the normal message ringtone does not alert her of the new message.  She is also receiving messages that just show as all small squares but I believe this to be messages that contain emoticons.  I'm just wondering if upgrading to the LG Extravert 2 or LG Cosmos 3 will make any difference or if she will still have problems receiving messages from newer phones/operating systems.  She does not want/need a smartphone at this time.  Any advice/insight would be appreciated.  Thanks!

Labels (1)
Re: LG Env3 text message issues
Customer Support


I apologize for the inconvenience this might be causing. Is she able to recieve messages from other phones?  Try deleting old messages to make room for new ones. This will help clear memory on the phone which can be preventing the text messages to appear.  Keep us updated.


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