LG Extravert earpiece and microphone not working

[mchart1116]

Earpiece and microphone suddenly stopped working about a week ago.  Tried *228, taking out battery - nothing is fixing it.  Any ideas?

[vzw_customer_support]

Hi Mchart1116,

Oh no! It's definitely important to have a properly working earpiece and microphone. Let's get this resolved asap. Thanks for the troubleshooting that you have completed thus far. Has there been any liquid or physical damage to the device? What happens when you receive a call, does it sound low or can you not hear anything at all? Keep me posted.

Thanks,
Pamelaf_vzw
Tweet us @vzwsupport

[mchart1116]

It's my son's phone and it hasn't been dropped or exposed to liquid.  It worked one day and stopped working the next.  There wasn't a slow degradation of sound or anything.

When a call comes in, the phone rings clearly but he can't hear anything from the earpiece and when he talks, the microphone isnt' picking up the sound so the person on the phone can't hear him speak.  I was going to try a headset (corded set, not bluetooth) to see if that might work but I haven't had a chance to do that yet.

Any other suggestions?  He's had the phone abut a year - its' been dropped a couple of times but not recently.  and it has a good case.

[Ann154]

You are contradicting yourself in your message. First the phone hasn't been dropped and later it has been dropped?

[mchart1116]

It wasn't dropped around the time it stopped working.

[mchart1116]

Hello - is there something that can be done to correct this or more trouble shooting that can be done?