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LOYALTY DOES NOT PAY........
Cervelosc
Newbie

Just recieved an E-mail from Verizon stating my loyalty has "paid off" by offering to upgrade me to a smart phone.  Of course there is a $30 upgrade fee and an additional $30 a month tacked on to my bill for the data plan.  Really?  Seems that price applies to all customers, not just "loyal customers".  No thanks - might be time to take my business elsewhere.

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Re: LOYALTY DOES NOT PAY........
rcschnoor
Legend

Hopefully you will be happier with your new provider. Good luck.

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Re: LOYALTY DOES NOT PAY........
dirkbonn
Specialist

Cervelosc wrote:

Just recieved an E-mail from Verizon stating my loyalty has "paid off" by offering to upgrade me to a smart phone.  Of course there is a $30 upgrade fee and an additional $30 a month tacked on to my bill for the data plan.  Really?  Seems that price applies to all customers, not just "loyal customers".  No thanks - might be time to take my business elsewhere.

Or you could always not upgrade and keep everything just as it is, thus not incurring $30 upgrade fees and not incurring an increase of $30 for a data plan. But it's ultimately your decision whether or not it's time to take you business elsewhere.

My guess is Verizon was just reminding you that you could upgrade to a smartphone at a subsidized price.

Best of luck whatever you decide to do,

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Re: LOYALTY DOES NOT PAY........
Not applicable

Like where? At&t and Sprint will charge you to upgrade when the time comes AND they have higher upgrade fees. T-Mobile doesn't have an upgrade fee of course they don't offer discount upgrades either. You pay full price for a phone. Also you're going to have to get a data plan with any carrier. Also At&T makes new customers use their share plans which are priced pretty much in line with Verizon. So if you hate Verizon's Share Everything pans don't go with At&t.

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Re: LOYALTY DOES NOT PAY........
SydneyK
Master

There is no loyalty when it comes to things like this. You've received a service in exchange for your payments. It's just a reminder that you can upgrade if you want to.