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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Live Chat doesn't do anything
cantara256
Enthusiast

Verizon's Live Chat doesn't do anything.

I select Live Chat; then I say I need help with "Traveling Abroad"; and then... nothing happens. What am I missing here? I'm on Mac OS X 10.9.4, tried Safari and Chrome, both latest versions.

Thanks,

Raul

Screen Shot 2014-09-18 at 7.04.26 PM.png

Labels (1)
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Re: Live Chat doesn't do anything
ynggrsshppr91
Specialist

You need to call.

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Re: Live Chat doesn't do anything
cantara256
Enthusiast

Why? And how? Wait until I get back from Europe when I no longer need it?

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Re: Live Chat doesn't do anything
ynggrsshppr91
Specialist

You should have made the change before you left so that's on you. If you want to call and get it while you are there the number is 1-908-559-4899.

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Re: Live Chat doesn't do anything
cantara256
Enthusiast

Like I said in my original email, I did call before I left. I got the number by walking into a Verizon store and asking them how to unlock my phone, and they said I should call the Global support number. I did both of those things before I left.

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Re: Live Chat doesn't do anything
ynggrsshppr91
Specialist

I'm not Verizon so I didn't get the email, and the above post says nothing about any of that. Unless you have a 3g phone you don't need anything unlocked. Almost all 4G phones come globally unlock and always did.

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Re: Live Chat doesn't do anything
cantara256
Enthusiast

One of my fellow travelers has an iPhone 5, factory unlocked, and has exactly the same problem.

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Re: Live Chat doesn't do anything
vzw_customer_support
Customer Support

cantara256,

We can help make sure you are able to use your phone while traveling! We have a Virtual Calling Card that you can use to reach out to our Global Support team, toll-free, from any landline. Please follow the instructions here: http://vz.to/J2vhyf for assistance.

SarahO_VZW
Follow us on Twitter @VZWSupport

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