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Pantech Hotshot Backup Assistant error
nuger93
Member

I recently restored my Hotshot. But when i went to back up assistant to get back the contacts that i had backup up before, i encountered a major issue with backup assistant. When i open it, Backup assistant tells me the mobile # for the phone has been changed (as far as i know it should only be my number thats on here...). then it tries connecting, asks me for my pin, and then tells me account already exists and to contact customer support.. (all photos below are of the screen during this) anyone know how to fix it?

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Re: Pantech Hotshot Backup Assistant error
nuger93
Member

yes i called them again, we restored the phone like 3 times then the tech support person put in the order for a replacement to be sent to me

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Re: Pantech Hotshot Backup Assistant error
lewisr13
Leader

Did you "Press Here" or hit OK? It says to hit OK(not press here) if you are an existing user.

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Re: Pantech Hotshot Backup Assistant error
nuger93
Member

yes i tried both. i did press here and it said i need to contact customer support. i hit ok, it ask for my pin, i put in my pin and again it says the account already exists. now it just hangs when it says connecting to backup server

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Re: Pantech Hotshot Backup Assistant error
lewisr13
Leader

I'd call Verizon from another phone.

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Re: Pantech Hotshot Backup Assistant error
nuger93
Member

i did and all verizon told me to do was at the about screen in backup assistant to put in a series of numbers (which i can do cuz no keyboard pops up and the hotshot doesnt have an external keyboard)

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Re: Pantech Hotshot Backup Assistant error
lewisr13
Leader

that was the extent of the trouble shooting they did? I'd call again and speak with tech support. option 3 i believe

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Re: Pantech Hotshot Backup Assistant error
nuger93
Member

yes i called them again, we restored the phone like 3 times then the tech support person put in the order for a replacement to be sent to me

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