Pending Order Blocking ability to upgrade

[ironb98]

Hi I placed a Preorder this morning for the Iphone 13. Unfortunately it was the Iphone 13 Pro and not the max version. I was able to cancel the order but I now can not make a new order. When I try place a new order it states i need to contact customer service due to having a pending order. My previous order states that it's canceled. I spoked to four account reps and three tried place a new order in the system and were not able to. The last customer service rep noted the issue and told me to wait a couple of minutes to see if the issue clears. It's been 3 hours and the issue is still present. Doing a quick google search this is a known issues for years now and it's has not been resolved by Verizon. 

[vzw_customer_support]

Sorry to hear about any trouble placing an order. We'll be happy to look into this with you. We'll send you a private note. - Henry

[mlm17]

Exact same issue here. I was told to give it 5-10 minutes to clear and that I should be able to go in and place a new order. 24 hours later, and I still can place an order. So frustrating.

[vzw_customer_support]

mlm17, we certainly want for your order to get placed correctly for you. Have you been able to get things with your order resolved? 

-Christine

[Jlkada]

I’m going through this now… it’s been over 24 hours, and now The wait time was 47-76 minutes, can’t get a call back until tomorrow and over an hour texting with a rep has gotten no where. This is getting very annoying and I’ve been with Verizon 20+ years and the last 3 times I have upgraded my phone have been nightmares. 

[vzw_customer_support]

We appreciate your many years with us and recognize your time is valuable. We are here to help. To confirm, what's going on with the order on your account? -Lorenzo