Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Hi I placed a Preorder this morning for the Iphone 13. Unfortunately it was the Iphone 13 Pro and not the max version. I was able to cancel the order but I now can not make a new order. When I try place a new order it states i need to contact customer service due to having a pending order. My previous order states that it's canceled. I spoked to four account reps and three tried place a new order in the system and were not able to. The last customer service rep noted the issue and told me to wait a couple of minutes to see if the issue clears. It's been 3 hours and the issue is still present. Doing a quick google search this is a known issues for years now and it's has not been resolved by Verizon.
Sorry to hear about any trouble placing an order. We'll be happy to look into this with you. We'll send you a private note. - Henry
Exact same issue here. I was told to give it 5-10 minutes to clear and that I should be able to go in and place a new order. 24 hours later, and I still can place an order. So frustrating.
mlm17, we certainly want for your order to get placed correctly for you. Have you been able to get things with your order resolved?
I’m going through this now… it’s been over 24 hours, and now The wait time was 47-76 minutes, can’t get a call back until tomorrow and over an hour texting with a rep has gotten no where. This is getting very annoying and I’ve been with Verizon 20+ years and the last 3 times I have upgraded my phone have been nightmares.
We appreciate your many years with us and recognize your time is valuable. We are here to help. To confirm, what's going on with the order on your account? -Lorenzo