Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Phone screen not lighting up?
doctorcatfish
Member

I have an LG Extravert, prepaid. For the past month or two, I have had a lot of difficulty with the screen. It often does not light up. It lights up, but nothing displays, and it often shows up in negative, or backwards, or fades away. I have been trying for an hour and a half to get it to light up, without success. If I can't fix this or I have to get it repaired, I'll have to buy a whole new device, somebody help!Smiley Sad

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Phone screen not lighting up?
vzw_customer_support
Customer Support

Hello Doctorcatfish

I'm so sorry your having screen issues with your Extravert. I'm not showing any known issues with the screen on that device. We may need to troubleshoot it further to get to the root cause. Please call our prepaid team at 888-294-6804. I'm sure they can get to the bottom of this.

JoeL_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: Phone screen not lighting up?
vzw_customer_support
Customer Support

Hello Doctorcatfish

I'm so sorry your having screen issues with your Extravert. I'm not showing any known issues with the screen on that device. We may need to troubleshoot it further to get to the root cause. Please call our prepaid team at 888-294-6804. I'm sure they can get to the bottom of this.

JoeL_VZW
Follow us on Twitter @VZWSupport

0 Likes