can't hear call rings even though master volume is up. able to set to vibrate. can't select ringtone options.
Thank you reaching out to us, ALECAB92. It is important to us that you are able to hear these calls when you are contacted and I would be glad to help.
Have you attempted to power the phone off and back on? When did this first occur? Does the phone any physical/water damage at all?
SteveR_VZW
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