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Samsung Brightside Keypad Is Always Vanishing!

My Samsung Brightside is driving me insane!  Every time I call someone, like the pharmacy, and try to push the touchscreen keypad to answer all the pharmacy's prompts the screen turns black and I can't get it back.  So I always have to use the sliding keyboard which is okay except when a program like that does not understand that I have to press Function and then 3 to get * or # etc.  So then it's extremely hard if not impossible to deal with certain programs like that.  The phone has done that since I got it several years ago but I've never figured out what to do about it.  Can anyone help me?

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