Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Samsung Brightside question/problem.
baffledprince
Member

Hello, I would appreciate if someone could help me out here. This isn't a problem with my own phone so I have no idea how to help.

My mother has the phone stated in the title, and her text inbox is doing something strange. She had a few hundred messages in her inbox, pressed a button, and now they are all invisible. Now she cannot see them there at all. Any texts that I send her do show up, but she can only get three then it says her inbox is full and needs to be deleted. But she cannot delete the messages. They are stuck invisible and locked somewhere.

Please help solve the problem?

Labels (1)
0 Likes
Re: Samsung Brightside question/problem.
nuger93
Member

when she goes into messages (not inbox/outbox but the screen before the inbox), she needs to go to i think its either "more" or "options" and select erase all then erase only read

0 Likes
Re: Samsung Brightside question/problem.
vzw_customer_support
Customer Support

I know how important those messages are baffledprince! It sounds like something was changed in the message settings. I have attached a helpful link for your reference! Please click on the owner's manual option and scroll to page 53 for "message settings." This section should have all the appropriate options. http://tiny.cc/ymjgjw ^JHK

0 Likes