Samsung Brightside will not turn off and always shows the phone recharging

[Four_Soups]

My sons Brightside beginning last week refuses to turn itself off.  It is also showing a constantly that it is recharging when it is not.  I have removed the battery and waited a 10 mins to replace and have had no luck with that.  Any ideas out there?  It had been doing just great until last week.

-Jeff

[vzw_customer_support]

Hello Four_Soups,

That is incredibly strange! I'm so sorry your son is having this issue.  I will be delighted to check into this and see what we can do.

I checked my resources and I didn't see any other recorded reports of this same issue.  I truly appreciate you trying to reboot the phone as I would have suggested this as well.

Since you've already completed that step, I would ensure all of his personal information is backed up such as contacts and media (pictures, etc) and reset his phone:

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=54099

Please let us know how this worked out!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

[Elsbeth]

I have the same problem.  I tried the reset....didn't work.