Samsung Convoy 3 => group tag

[WV-Mike]

Samsung Convoy 3 => I have assigned some contacts with a group tag using the cloud back-up. When I sync the cloud and phone it does not show the group assignment on my phone.  How can I correct this?

[vzw_customer_support]

WV-Mike,

That's an awesome question. We want to make sure everything backs up the way you need it to. Did you assign them as a group online or on the phone? Do any groups show up if you go into your menu under contacts and then groups?

AndrewT_VZW

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[WV-Mike]

"Did you assign them as a group online or on the phone?" AndrewT_VZW

Online.

"Do any groups show up if you go into your menu under contacts and then groups?" AndrewT_VZW

Online the groups show up and the contacts I assigned to the groups are listed.

On my phone under contacts is:

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~ICE

~Favorites

Then my contact list starts

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If I go into EDIT mode on the phone there is a field to enter the GROUP name

But, for those who are in a GROUP which was entered while online, the GROUP field is empty.

-mb