Samsung Convoy

[spike501]

I plugged my convoy into my computer. Verizon's update software downloaded and installed. It then said that I had an update available. I tried updating it, and my phone went into USB download mode. Then an error message popped up and said that upgrade failed and that it needed to go back to the previous version. I hit ok and nothing happened. I waited quite awhile and when nothing happened I tried restarting the software. After restarting it no longer recognized my convoy. I then took it in to my local verizon store and they told me they didn't have the right equipment to fix it. Isn't there some firmware I could download to instal via the USB cable?

[vzw_customer_support]

Hi spike501,

I want you to ensure you have the latest software on your phone. The convoy shouldn't have an update downloadable through the computer so I ask that we first verify the software loaded in the device. Follow the steps on http://bit.ly/SYy4cW as it's the same for the first Convoy and confirm that you have the SW / HW Version listed as u640.DL23. If this is not the case then please follow steps on http://bit.ly/TtG9Ta to update the software.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

[spike501]

My Convoy is currently stuck in USB Download mode and as such I cannot get to the menu. Pulling out the battery and then replacing it and powering my device back on just returns me to the USB Download screen.