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Samsung Intensity III alarm not working

We all know there is a known issue with the alarm on this phone not working.  Verizon has been very helpful in trying to get this resolved.  So I was surprised when I contacted Samsung and the support team there said they were unaware of any complaints about this issue.  See below chat record.

Chat transcript removed as required by the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

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Re: Samsung Intensity III alarm not working

I too contacted Samsung (via chat) for the same problem. After beating around the bush for a while, they finally told me that they would not be providing firmware updates because the phone is a "Feature Phone." Maybe they should call it a "Featureless Phone" or "Broken-feature Phone."