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Samsung Knack can't receive text

Can send and receive voice. Can send text but can't receive text (2 days' duration now). Tried *228 option 1 with no effect. Not real anxious to reset the phone, and I gather that's unlikely to work. Anything else I can try? Network problem maybe? Thanks for your help.

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Re: Samsung Knack can't receive text
Customer Service Rep

I'm here to help you get back up and running oldmanscanlon! Where are you located? Any others in the area having similar difficulties? Is this postpaid or prepay service? My first recommendation would be to remove and reinsert the battery.

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