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Samsung brightside
jweleski
Newbie

My phone won't turn on. It is completely charged. Any suggestions????

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Re: Samsung brightside
vzw_customer_support
Customer Support

Hi there jweleski!

I'm here to provide that jump start your Brightside needs to get up and running again. Of course, I'm terribly sorry to learn it's been out of commission after being completely charged but we've got you covered.

Now, I'm glad to know that your phone is charged completely. Do you show an indication that it is charging when you connect it or was it just fully charged when it suddenly died? Something we like to recommend during a time like this is to remove the battery and then attempt to power back on. Also, please try the latter technique both when off the charger and while connected as that may make a difference. Finally, is there any physical or liquid damage? We may need to look into replacement options if either under the manufacturer's warranty or if you have insurance http://bit.ly/07CrqPK . Please keep me updated.

EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: Samsung brightside
nixboox
Newbie

Mine too. It went off last night and hasn't come back on since. It won't come on even if attached to the charger.

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