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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Support Request - Missing Contacts
JAMKOL75
Newbie

How do I elevate a Tech Support issue to discuss where my missing contacts went and how to recover them.  Backup Asst only transferred part of my address book, and irreplaceable phone numbers are missing.  They were there in January.  Previous device won't boot, can't transfer that way, Trash is empty.  Thank you.

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Re: Support Request - Missing Contacts
vzw_customer_support
Customer Support

Keeping saved contacts is an absolute must, JAMKOL75. We are on the scene and happy to help. When you say “elevate” a technical support issue, has this issue been addressed previously? When the previous device stopped booting up in January, was a backup able to be completed prior to this date? We are eager to hear back and further assist.

ChrisM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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