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The back on my phone wont stay on. Is there any way I can trde it in for another one?
KristinMcAnally1
Newbie
‎08-09-2014 11:19 AM

The back on my back phone is not staying on. And its to small and I can barely hear off it.

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Re: The back on my phone wont stay on. Is there any way I can trde it in for another one?
vzw_customer_support
Customer Service Rep
‎08-11-2014 11:28 AM

KristinMcAnally1,

Oh no, let's ensure your phone is staying on so you can enjoy it and your service. What's the make and model of your device? How long have you had your phone? Does it have any physical or water damage? Do you have insurance? If so process a claim here: http://bit.ly/07CrqPK


KarenC_VZW
Follow us on Twitter @VZWSupport

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