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Trouble downloading ringtones
emtika
Newbie
‎10-23-2013 08:54 AM

I purchased 3 ringtones online and only received one of them. How do i get the other two? My account was charged for all 3.

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Re: Trouble downloading ringtones
vzw_customer_support
Customer Service Rep
‎10-25-2013 10:10 AM

@emtika

I want you to be able to enjoy using all three of your purchased ringtones!

What model phone do you have, and what steps did you take to purchase these ringtones?  Did you purchase these from our website or a third party website?  Do you get an error message when attempting to download the ringtones?  If so, what is the error message?  Here are some steps for assigning or setting ringtones from www.VerizonWireless.com: http://vz.to/1hfWQRr.  Please let me know more details so I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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