Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Trouble downloading ringtones

I purchased 3 ringtones online and only received one of them. How do i get the other two? My account was charged for all 3.

Labels (1)
Tags (2)
Re: Trouble downloading ringtones
Customer Service Rep


I want you to be able to enjoy using all three of your purchased ringtones!

What model phone do you have, and what steps did you take to purchase these ringtones?  Did you purchase these from our website or a third party website?  Do you get an error message when attempting to download the ringtones?  If so, what is the error message?  Here are some steps for assigning or setting ringtones from  Please let me know more details so I can further assist.  Thanks!

Follow us on Twitter @VZWSupport