USB download mode; bootblock

[2liptulip]

help pls.  my intensity II is stuck on USB download mode bootblock version:Ver dione:EF08.2...i'm clueless.  cant turn the phone off, taking out the battery didnt do anything-we even left the battery out overnight.  can anyone help me?

[SLOB503]

mine too looking for resolution

[vzw_customer_support]

Good morning 2liptulip & SLOB503.

I hope that by now there has been some kind of resolution to your devices being frozen in USB Download Mode.  If not, let's get a fix for you now.  When powering the device on or off, were you possibly touching/ holding down another key at the same time?  Doing so could cause your phone for go into USB Download Mode.  If possible, you can take your device into a local store to be flashed.  You can find the closest store to you at the following link:  http://bit.ly/3SdsA

We also need to verify there is not physical/ liquid damage, and if under warranty, we may need to send you a replacement.  If this has not been resolved, please follow me and send me a Direct Message, and I will be happy to personally follow up with you.

Thank you,
VanessaS_VZW

Follow us on Twitter at www.twitter.com/vzwsupport

[MojaveMoon_ · Accepted solution]

I found some additional suggestions here:

http://forum.radioshack.wdsserve.com/t5/Verizon-Discussion/Samsung-U460-Intensity-2-Error-quot-USB-D...

[carmen08]

It happened to me but it's fixed now.  I let the battery run out and then I plugged the phone charger to the phone. 

[Leonal]

Go to your phone setting/tool, scroll to USB Mode, change setting from "Ask on Plug" to Charging only. Bootlock/USB download Mode will shown up if you have used the computer to charge the phone. The prompt just to say it need charging. I hope this can solved your problem.

[John43]

I had the same problem today.

Just carrying the phone in my pocket turned off.

When I tried to use it, the screen was frozen with the message

"USB Download Mode....Bootblock version..."

I got it back to normal operation by removing the battery and replacing it after several hours

(a minute or less might have been sufficient, but I thought I'd play it safe since I had plenty of time).

[franap]

This also just happened to me. I thought I turned my phone off. Later tonight I looked at my phone and the screen had the

"USB Download Mode....Bootblock version..." message. I took the battery out and the SD card. The screen went blank. I replaced both the battery and SD card after just a few seconds and turned the phone on. It started normally.