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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Upgrade free phone offer
dh15
Enthusiast

I have two basic phones on my account....one is 2G and one is 3G that Verizon wants me to update to 4G.  I received an offer in the mail offering two phone choices that I can use for an upgrade at no cost.  After reviewing the phones offered on the Verizon website, I found that the offered free phones  have very poor reviews and are pretty much "garbage".   Our old phones performed well for years and we would like to get something other than "garbage".   There are basic phones offered on the Verizon website that I would be interested to purchase that have good reviews.   In lieu of the "garbage" free phones, I would be willing to purchase the good phones.  I attempted to contact Verizon customer support as to whether I could use the "garbage" phone credits to apply to a purchase of a phone that was not garbage and that would  meet my needs.  I am willing to pay the difference  in cost between what Verizon says the "garbage" phones credit amount is and  the cost of the phones available on the Verizon website that I feel would meet my needs for a much better quality phone that I could depend  on.   The problem is:   I have called and was transferred to "Customer Service" and was put on hold to listen to music.   The first session of hold was a bit over two hours with no  response and then a disconnection.   I called again with the same scenario....this time the music lasted over 2 and 1/2 hours and then I was disconnected again with no response.  Others in this Community have referred to being 20 year customers and Verizon speaks of some sort of "loyalty program".  I should qualify, however, I cannot even talk to anyone.   How can I get through to Verizon  to get my concerns addressed?  I cannot remain on the line for in excess of 5 hours a day just to be disconnected!!!!

Re: Upgrade free phone offer
9wood
Specialist

I can attest to the poor customer service as for your new phone inquiries my advice would be look at what phone you would like maybe a few and make final choice based on features etc lg or samsung good picks each may have bad models tho so would use other reviews as well to pick as for trade in or other options I don't know how they decide on that but being there older I would not expect much as trade in I would just look at new phone and how from there 

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Re: Upgrade free phone offer
vzw_customer_support
Customer Support

Thank you for reaching out to us. Shopping for a new device should be an easy and exciting process. We want to make sure that you can have a device that you absolutely love. What devices are you interested in? 

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Re: Upgrade free phone offer
Tigerstep
Specialist

Like all things in life, nothing is truly free. If you want a premium phone, you pay for it.

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Re: Upgrade free phone offer
dh15
Enthusiast

I would be interested in the Kyocera Dura with camera basic phone as upgrades to two phones on my account, one of which is 2^ and the other is 4G.

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Re: Upgrade free phone offer
dh15
Enthusiast

Sorry. for my typo...in my prior post I referred to the two phones needing an  up grade incorrectly.  The two phones on my account needing an  upgrade to 4G are currently  a 2G and a  3G.

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Re: Upgrade free phone offer
vzw_customer_support
Customer Support

Okay, great. You can find the steps to upgrade your line(s) here: https://www.verizon.com/support/knowledge-base-205644/ . Does this make sense?

 

BrittanyC_VZW

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Re: Upgrade free phone offer
dh15
Enthusiast

OK, just to clarify:  in my original post I offered to upgrade to a better phone than was offered for free on the card offer received in my  mail.   My question was:  can I upgrade my old phones to a phone of my choice and pay the difference between the credit offered for the free phone.  If so, what is the procedure to order the new phone of my choice and apply the credit offered for the free phone?

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Re: Upgrade free phone offer
acraftylady2
Specialist

I think if you want a better phone you will just have to shell for a better one.  I doubt they will let you pay the difference.  Probably be some good deals on Friday. 

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Re: Upgrade free phone offer
9wood
Specialist

Not sure it works that way to pick phone not in promotion or offer would read what phone or phones are eligible in your offer

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