I have two basic phones on my account....one is 2G and one is 3G that Verizon wants me to update to 4G. I received an offer in the mail offering two phone choices that I can use for an upgrade at no cost. After reviewing the phones offered on the Verizon website, I found that the offered free phones have very poor reviews and are pretty much "garbage". Our old phones performed well for years and we would like to get something other than "garbage". There are basic phones offered on the Verizon website that I would be interested to purchase that have good reviews. In lieu of the "garbage" free phones, I would be willing to purchase the good phones. I attempted to contact Verizon customer support as to whether I could use the "garbage" phone credits to apply to a purchase of a phone that was not garbage and that would meet my needs. I am willing to pay the difference in cost between what Verizon says the "garbage" phones credit amount is and the cost of the phones available on the Verizon website that I feel would meet my needs for a much better quality phone that I could depend on. The problem is: I have called and was transferred to "Customer Service" and was put on hold to listen to music. The first session of hold was a bit over two hours with no response and then a disconnection. I called again with the same scenario....this time the music lasted over 2 and 1/2 hours and then I was disconnected again with no response. Others in this Community have referred to being 20 year customers and Verizon speaks of some sort of "loyalty program". I should qualify, however, I cannot even talk to anyone. How can I get through to Verizon to get my concerns addressed? I cannot remain on the line for in excess of 5 hours a day just to be disconnected!!!!
I can attest to the poor customer service as for your new phone inquiries my advice would be look at what phone you would like maybe a few and make final choice based on features etc lg or samsung good picks each may have bad models tho so would use other reviews as well to pick as for trade in or other options I don't know how they decide on that but being there older I would not expect much as trade in I would just look at new phone and how from there
Thank you for reaching out to us. Shopping for a new device should be an easy and exciting process. We want to make sure that you can have a device that you absolutely love. What devices are you interested in?
Sorry. for my typo...in my prior post I referred to the two phones needing an up grade incorrectly. The two phones on my account needing an upgrade to 4G are currently a 2G and a 3G.
OK, just to clarify: in my original post I offered to upgrade to a better phone than was offered for free on the card offer received in my mail. My question was: can I upgrade my old phones to a phone of my choice and pay the difference between the credit offered for the free phone. If so, what is the procedure to order the new phone of my choice and apply the credit offered for the free phone?
I think if you want a better phone you will just have to shell for a better one. I doubt they will let you pay the difference. Probably be some good deals on Friday.