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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!
For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address.
If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Versa help!! Lost contacts
hankman
Newbie

My son's Versa phone was smashed in mid-download and is now frozen and unfixable. He thinks he used the contact backup feature, but I can't find it.  Would anyone have any suggestions to check if indeed the contacts are still retrievable? Any ideas would be most appreciated.

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Re: Versa help!! Lost contacts
SuzyQ
Super User
Super User

Using HIS phone number and a password that he would have set up, go to verizonwireless.com and log in.  If you CAN log in with his phone number, then under the MyVerizon menu item is a link to My Device, then Back Up My Contacts.  If they were backed up, they will show up there.

Good luck!

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Re: Versa help!! Lost contacts
tikibar1
Super User
Super User

If he did, indeed, back up his contacts via Backup Assistant, you'll be able to view them on-line in My Verizon.

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Re: Versa help!! Lost contacts
SuzyQ
Super User
Super User

Using HIS phone number and a password that he would have set up, go to verizonwireless.com and log in.  If you CAN log in with his phone number, then under the MyVerizon menu item is a link to My Device, then Back Up My Contacts.  If they were backed up, they will show up there.

Good luck!

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