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Voicemail Icon Continues to Display
Dougw51
Newbie
‎09-25-2019 04:29 PM

Why does the Voice mail icon remain after playback and deleting?

1 person had this problem.
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Re: Why does the Voice mail icon remain after playback and deleting?
Dougw51
Newbie
‎09-26-2019 04:36 PM

Generally there are two icons on the main screen of my phone when I get a voice mail.  I get a missed call icon and voice mail icon with a notice that I have an email.  Both of these items used to disappear after I checked my voice mail message.  I think this problem started after I installed the last update.  Now the icons no longer disappear even though I have listened to my new voice mail.  Even when I have multiple emails the phone still leaves the icons and shows that I still have ONE valid email that I haven't listened to even though there are no valid emails.  Hope this explains my problem.

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Re: Why does the Voice mail icon remain after playback and deleting?
Ann154
Community Leader
Community Leader
‎09-26-2019 05:36 PM

What is your phone model that you are using?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why does the Voice mail icon remain after playback and deleting?
Dougw51
Newbie
‎09-27-2019 04:47 PM

I'm sorry.  I'm new to this forum  I wrongly thought that where I started from carried over into my posts.  My bad.

It is a flip phone - and LG Exalt LTE.

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Re: Why does the Voice mail icon remain after playback and deleting?
vzw_customer_support
Customer Service Rep
‎09-28-2019 04:58 PM

It's worrying to see the voicemail notification will not delete from your device, and we want to make sure that we help you get this situation corrected as soon as possible. We would like to ask you to please make sure that your device is disconnected from Wi-Fi. After that, please dial *86 from your device and access your voicemail. Please make sure all voicemails are deleted. This process should update voicemail notifications.

GeovannJ_VZW

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Re: Why does the Voice mail icon remain after playback and deleting?
vzw_customer_support
Customer Service Rep
‎09-29-2019 05:04 PM

Thank you, Dougw51! We want to make sure that this is resolved for you. Were you able to clear your messages? If so, did the notifications disappear? Have you tried restarting your phone? Does this happen with other notifications? 

 

AaronS_VZW

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Re: Why does the Voice mail icon remain after playback and deleting?
Dougw51
Newbie
‎10-19-2019 03:23 PM

I currently have one email that I won't delete.  I need it for future reference.  The voice mail that wouldn't delete (even though I deleted it) finally deleted the next time that I deleted a new voice mail and the phone has worked fine since.  How weird.  Sorry it took so long to respond.  I am a CPA and I had to deal with the last of my tax clients before October 15th.

DougW51

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Re: Why does the Voice mail icon remain after playback and deleting?
vzw_customer_support
Customer Service Rep
‎10-21-2019 03:35 PM

Sounds good, Dougw51. I'm glad to hear that your phone is working as expected. To confirm, did you have any additional inquiries? For your reference, I have included our self-service support page here: www.verizonwireless.com/support

 

LorenzoP_VZW

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