Why are my picture messages showing up black pictures?

[rgscrappin]

Everytime I receive a multimedia message, the picture shows up black.  What is going on?

[vzw_customer_support]

Rgscrappin,

Oh no! Lets get those pictures showing up. Which make/model phone do you have? Have you been able to view them in the past?

SarahO_VZW
Follow us on Twitter @VZWSupport

[rgscrappin]

The phone is a Samsung Brightside Model #SCH-U380

In the past, I have viewed pictures and downloaded them to the phone.

On Sun, Aug 17, 2014 at 2:03 PM, Verizon Wireless Customer Support <

[rgscrappin · Accepted solution]

Actually just fixed the problem myself. Did a hard reset on the phone and

the pictures are now there! Thanks!

On Sun, Aug 17, 2014 at 2:03 PM, Verizon Wireless Customer Support <