Why do I get an invalid number error when I try toaccess my voice mail?

[cjl58]

I can't get to voicemail on my Samsung cell phone to hear my messages.  When I go to messaging and then to voicemail I'm told to press CALL to dial voicemail when I click OK I get an INVALID NUMBER message and it doesn't dial voicemail.  How do I fix this?

[Ann154]

Have you tried dialing *86 to access the voicemail?

[cjl58]

Yes, but they rejected my password.

[Ann154]

Have you tried changing the voicemail password through your MyVerizon account online?

[cjl58]

Yes, I did that and was able to hear my voice mails.  However, I still can't get to voicemail by choosing the CALL option on the cell phone like I previously could.

[Ann154]

Are you using the voicemail app or the dialer?

[pherson · Accepted solution]

GO in your contacts and look at the contact info for voicemail and see if it says *86 in there or some random number.

[cjl58]

I looked in my contacts and selected voicemail and there was no number there.  I added *86 and now it's working like it used to.  That was the correct answer.  Thank you very much.