Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
backup assistant hangs
don701
Newbie

I just activated the phone and when I try to use backup assistant to download my contacts it just hangs. It does this when I try to go into Apps or Search. Any ideas?

Labels (1)
0 Likes
Re: backup assistant hangs
don701
Newbie

Ok since nobody had any answers I figured out how to get it going.

I had to reset it back to factory settings and reactivate it, now everything works fine.

Hope this helps someone that is having similar issues.

0 Likes
Re: backup assistant hangs
vzw_customer_support
Customer Support

don701 - Oh no! It looks like you beat us to resolving your issue. We apologize that we did not get here on time to get you the information you needed. If you use Facebook or Twitter you can reach us there as well. Oh did I mention we have chat available as well? Check it out! http://vz.to/1bnHNlm
JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes