how to disable an update on a cosmos touch?

[steelersfan8636]

my phone went in to an update and i turned it off and now it wont turn back on... what should i do?

[vzw_customer_support]

Hi steelersfan8636,

I apologize for the delay and I am hopeful that your issue has been resolved since the original date of your post. If not, I can gladly assist you. Try removing the battery for 30 seconds. I look forward to hearing from you soon.

Thank you for your involvement in our community forums,

AyaniB_VZW

Follow us on twitter @VZWSupport

[steelersfan8636]

i tried that and it did not work i had to go up to one of the stores and see if they could do a software up date and they could not figure it out

steelersfan8636