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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
im getting beyond aggravated how do i talk to a real person
domtom123
Newbie

What the hell do i call to a real person im about to say (removed) verizon and my family is gonna switch

>>Edited to comply with the Verizon Wireless Terms of Service<<

Message was edited by: Verizon Moderator

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Re: im getting beyond aggravated how do i talk to a real person
tikibar1
Super User
Super User

When you call Customer Service (*611 from your cell phone or 800-922-0204) and you get the phone tree, have you tried pressing 4 for Other and then saying Agent?

Re: im getting beyond aggravated how do i talk to a real person
grandflowers
Enthusiast

Thanks, . . .that should be posted in BOLD for others to see.  Sooooo helpful, thanks thanks thanks

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Re: im getting beyond aggravated how do i talk to a real person
tikibar1
Super User
Super User

You're welcome, hope it helps.  btw ... sometimes Customer Service experiences high volume wait times, but when they do, they usually have a statement about it when the system first answers the phone.

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Re: im getting beyond aggravated how do i talk to a real person
grandflowers
Enthusiast

Yes, . . .Customer Service has been awesome most times, . . this shortcut should help bunches with the phone tree, which may need revamped some also.   It's Telesales, Shipping,  and  Returns that need an overhauling!

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