lg cosmos 2 downloaded music is too quiet

[cleadeyoe]

What could be the problem with music being too quiet, and how do I fix it?  I literally can barely hear it when I put my ear right next to the phone.

Thank you.

[vzw_customer_support]

Hi cleadeyoe! We want you to hear your music loud and clear! Did this just begin recently? Are you using a protective case/cover for the device?

AdamE_VZW
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[cleadeyoe]

Hi.

Thanks for replying.  I received the phone in October; just had it replaced a couple of weeks ago because it wasn't holding a charge.  Both phones do the same.  No protective case or cover.  Ring tones are nice and loud, phone "voice" is fine, I can hear my callers with no problem.  It's just the downloaded music that is so soft I can barely hear it.  I even tried moving a ring tone that was proven over to music folder to see what would happen.  It was soft there as well.  I've looked online for ideas but haven't found any help.