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motorola w385 master reset
ASDANZIG
Newbie

I have a verizon motorola w385. i want to reset it, clear the phone completely. there doesn't seem to be that option in any of the menu. When i follow the normal steps, settings, phone settings, security, put in my code, there isn't any option to clear anything. i want to sell the phone, but i can't clear it. Does it have to go back to the Verizon store to clear it completely? Thanks. Alan

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Correct answers
Re: motorola w385 master reset
vzw_customer_support
Customer Support

Reset options are very important on devices. It sounds like you are doing it right ASDANZIG. Going to the store is always a good option. Before you visit them, let's try to make sure of a few things. Please follow the link and see if you can find the "Restore Phone" option: http://spr.ly/6580DGBKC. If you do not, please send us a screenshot.

 

RyanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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Re: motorola w385 master reset
vzw_customer_support
Customer Support

Reset options are very important on devices. It sounds like you are doing it right ASDANZIG. Going to the store is always a good option. Before you visit them, let's try to make sure of a few things. Please follow the link and see if you can find the "Restore Phone" option: http://spr.ly/6580DGBKC. If you do not, please send us a screenshot.

 

RyanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: motorola w385 master reset
GrandpaR
Newbie

My Verizon Moto W385 does not match the manual nor the instructions at www.verizonwireless.com/support/knowledge-base-202045/

Verizon Moto W385 Security Screen

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Re: motorola w385 master reset
GrandpaR
Newbie

Having trouble posting a screen shot.

 

2019-09-28 Moto W385 security screen close-up (for reset).jpg

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Re: motorola w385 master reset
vzw_customer_support
Customer Support

GrandpaR, we surely want to make sure you have the help that you need. I'm sorry that you're having trouble with doing a master reset to your phone. These would be the steps needed: https://www.verizonwireless.com/support/knowledge-base-202045/ Can you please tell me what exact step you are not able to get to? AliciaD_VZW

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Re: motorola w385 master reset
thejah
Newbie

After entering the Security Code, I don't see the options to Reset Phone or Erase. I only have

1. Lock Mode or

2. Edit Code

I have someone who wants to buy this as a backup phone, but need to before a hard reset and cannot.

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Re: motorola w385 master reset
Ann154
Super User
Super User

@thejah wrote:

After entering the Security Code, I don't see the options to Reset Phone or Erase. I only have

1. Lock Mode or

2. Edit Code

I have someone who wants to buy this as a backup phone, but need to before a hard reset and cannot.


The W385 phone can't be activated on the Verizon Wireless network anymore.  However wants to purchase it, needs to be looking at 4G LTE basic phones or 4G VoLTE smartphones.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: motorola w385 master reset
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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