motorola w385 master reset

[ASDANZIG]

I have a verizon motorola w385. i want to reset it, clear the phone completely. there doesn't seem to be that option in any of the menu. When i follow the normal steps, settings, phone settings, security, put in my code, there isn't any option to clear anything. i want to sell the phone, but i can't clear it. Does it have to go back to the Verizon store to clear it completely? Thanks. Alan

[vzw_customer_support · Accepted solution]

Reset options are very important on devices. It sounds like you are doing it right ASDANZIG. Going to the store is always a good option. Before you visit them, let's try to make sure of a few things. Please follow the link and see if you can find the "Restore Phone" option: http://spr.ly/6580DGBKC. If you do not, please send us a screenshot.

RyanC_VZW

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[GrandpaR]

My Verizon Moto W385 does not match the manual nor the instructions at www.verizonwireless.com/support/knowledge-base-202045/

[GrandpaR]

Having trouble posting a screen shot.

[vzw_customer_support]

GrandpaR, we surely want to make sure you have the help that you need. I'm sorry that you're having trouble with doing a master reset to your phone. These would be the steps needed: https://www.verizonwireless.com/support/knowledge-base-202045/ Can you please tell me what exact step you are not able to get to? AliciaD_VZW

[thejah]

After entering the Security Code, I don't see the options to Reset Phone or Erase. I only have

1. Lock Mode or

2. Edit Code

I have someone who wants to buy this as a backup phone, but need to before a hard reset and cannot.

[Ann154]

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@thejah wrote:

After entering the Security Code, I don't see the options to Reset Phone or Erase. I only have

1. Lock Mode or

2. Edit Code

I have someone who wants to buy this as a backup phone, but need to before a hard reset and cannot.

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The W385 phone can't be activated on the Verizon Wireless network anymore.  However wants to purchase it, needs to be looking at 4G LTE basic phones or 4G VoLTE smartphones.

[KH-OrnEsh]

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