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samsung convoy

Husbands phone: Master volume set to high but Incoming calls are very soft. Have set all volumes to high, can set ring tone and when i hit play the volume is loud but when I call husbands phone it sounds much softer, can barely hear. Have contacted samsung support but got no solution. It has happened before and i fixed it before, though not sure how/why. Can anyone help.

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Re: samsung convoy
Customer Support
catchick30, We want you to hear all your calls! This link can help with volume concerns:
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!