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why can't I get my PIN unlock keycode online?
Enthusiast - Level 2

my new phone locked up, Convoy 4, demands a PIN unlock keycode, but online, all I get is a blank box, no info.

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Re: why can't I get my PIN unlock keycode online?
Customer Service Rep

DStin, thank you for reaching out today. We want to make sure you can unlock your device. Can you please clarify what PIN you need? If you are talking about a PUK PIN/Code, basic devices should not have one. We are here if you need anything else.

JavierMD_VZW  Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!