Who I have the same questioned this topic

So I called Verizon Wireless about my slow connection (Download 0.10 Mbps; Upload 1.40 Mbps). They had me go through all the reset options to include full reset. This has been going on for a few months now. A trouble ticket was opened  and after speaking to several support techs I called again today (12 April, 2017). The support tech I spoke to (Denise) told me that El Paso, Texas was a marginal coverage area and that there is nothing Verizon can do except send out a boost device (I have Wifi at home????) for home. I use my phone for work 11 hours out of the day; how will this help. Several co-workers do not experience this problem with Verizon so why am I? She told me I can send back my phones (Just bought 2 new Pixel Xl's on monthly payment plan) and switch carriers. [Removed] I have been with Verizon for many years!!! Unacceptable!!!!

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