In January this year I placed my order for new phones online. I specifically asked if I qualified for the promotion before I signed up for it. I was told by the service representative that I qualified for the promotion. I was told by the representative it would take 2 billing cycles for the credit to show. April 6 I chatted with a representative and he said that the credit would ”definitely “ be on my next bill. Now in May the representative says I don’t qualify and won’t get the credit. Who can I talk to besides the “expert” on chat as they have obviously misled me?
