Who I have the same questioned this topic

I have a Ellipsis 7, QMV7A running MV7A_31D25_422A

I have downloaded/updated the help app, did a factory reset, have an active verizon sim in it. Whenever I check for a new software version it says the tablet is up to date, however this is not true by the version listed on your site the tablet is very out of date. The tablet has 4gbs of free space and is charged, how do I get it updated to the latest update?