I just received a phone message that said my Verizon account was suspended and that I should call an 800 number to get it re-established, Since my Verizon is working just fine, I sensed this was a scam phone call. After checking on "my Verizon" account, I confirmed that all is well. Unfortuntately, I did not write down the 800 number. Using Verizon's "contact us" and chat is very frustrating.........too restrictive and channels my attempts into pre-set topics. No identity fraud occurred, but might have if I weren't skeptical.