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I have received calls that go directly to voicemail. I had the phone in my hand but it never rang. I got an alert that I had a new Voicemail. I wondered what trick allowed to caller to bypass my ring tone. The calls were not the general spam/scam or phishing. There was no "spoofing" of the number since the phone never rang. I called Verizon Support who said that they had never heard of this problem. Today I received a call (straight to voicemail) offering to teach me how to make a call go straight to voicemail. When I called back, the person answered. When I wasn't interested in buying his service, he hung up. Has anyone else experienced this? Is there a solution? I imagine that Verizon does know how this trick is done.