Who I have the same questioned this topic

I've been really disappointed with my Verizon experience. I've been a customer for over 15 years. I finally got an account issue fixed and I was put on my own account after years of trying. I've lost all of my Verizon Up points that i gained from my previous account and I haven't received on despite paying my bill this month. For some reason Verizon has no concern with taking care of current customers. My phone is paid off and I'm ready to move my business elsewhere.