I recently purchased (9/25/2019) an Apple iPhone 11 online through Verizon. I traded-in my Apple iPhone 7 as a part of the deal. After receiving my new phone, I sent the iPhone 7 to Verizon using the provided UPS shipping label and box. The traded-in phone was received by the Verizon Returns Center in Fort Worth, TX on 10/08/2019 (I have the tracking number from UPS to confirm this). I continue to receive threatening emails from Verizon that I need to return my trade-in device or else. I have tried to call multiple times to only wait for an hour with no answer. I have also chatted with verizon reps and did not come to any conclusion. It was almost be 2 months and i have become extremely frustrated. I do not want to have my account charged back or start this process over again. Anyone else having this problem? And can anyone at verizon please help me with this issue.