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Wifi Calling - Stopped Working
Kevin_M_32
Enthusiast - Level 2

We have two different Motorola e5-play phones.  We live in rural Montana and rely on wifi calling at home for both personal and work purposes (no cellular signal at home).  Approximately 2 weeks ago wifi calling stopped working on both phones.  We have changed nothing with our home network.  During this time I have spent multiple hours researching the forums and elsewhere on the internet for possible problems and fixes.

I have gone through my phone settings multiple times.  I have removed and reinserted the sim cards on both phones.  I have reset network settings on both phones several times.  I have done factory resets on both phones.  I have completely disabled firewalls on my router.  I have attempted wifi calling on a different wifi networks.  Still no wifi calling.

I'm not a newtorking specialist, but to the best of my ability I have traced the various connections that my phone attempts to establish when accessing our wifi, and ran trace routes on many of these various ip's.  In particular, I notice that the ip's attempted by the "myverizonservices" app all time out and are unable to complete.

I would like to know if this means that Verizon's network is so jambed or otherwise disabled that our phones cannot make the connection?  Does this app affect wifi calling?  Any assistance would be very welcome, we really need to get wifi calling functional again.

Also, when within cellular service & attempting to connect to "View Verizon Account" from phone settings, I get the message "net::ERR_EMPTY_RESPONSE".

Thanks!

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Who I have the same questioned this topic