Who I have the same questioned this topic

I spent 2 days trying to order a new phone through the My Verizon app for in-store pickup and when the order finally went through it was not actually placed with the store. Nearly $900 was taken from my account. I understand that refunds can take a couple days, so that's fine, but I still don't know whether or not my order has been truly cancelled. My order status still says "in progress" even though I received my cancellation message nearly 12 hours ago. Nobody can tell me anything about my order or whether or not it even exists. I've been on the phone with Verizon for hours at this point and have gotten nowhere. Is my order actually cancelled? Can I go buy a phone in person or will that mess me over even further? This entire experience has been terrible and I'm going to switch carriers if this doesn't get resolved soon.