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E911 Address Error Message
MichSophie
Enthusiast - Level 2

Verizon

What is the issue with your system and the inability for the largest cellular provider to be so incapable of allowing customers to recognize and confirm their own addresses for E911? I purchased an Apple Watch 6 and your system will not allow me to set up the device unless I provide a “valid address” for E911. Your system validates against the USPS system which I have confirmed carries my correct address. Important to note that the USPS system carries zip+4 but your system will NOT allow zip+4. Is that the root cause? It is absolutely unacceptable in today’s technology driven environment (and most recently to witness the takedown ability of a mobile network as happened recently in Nashville) to force customers to input a bogus address when relying on emergency services. You are literally risking people’s lives if your mobile network goes down and a customer must make an emergency call to 911 (God forbid they couldn’t speak) using a WiFi connection from home that misidentifies their location because of your system problems. From what I’ve read in the community here, this problem has existed for several years. Please get this issue fixed. I’m surprised you’ve not been slapped with a lawsuit over this issue yet. 

Who I have the same questioned this topic