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Since December I have been trying to get my bill fixed. I have had no help whatsoever, I have probably talked to over 10 customer service people still no help or answers. On my (Nov-Dec) I was Charged a trade in adjustment that I wasn't responsible ($258). Then comes to find out they never gave me credit for my trade in (iPhone 11) to trade in for iPhone 12 pro. Then another charge pops up on my account $268 on my (Dec-Jan) bill for one time charges and credits. Now my bill is a outstanding $600 for one phone line. Which is absolutely ridiculous. I will be leaving Verizon because of this. Its very sad because I have been very patient through this and have always been a loyal customer.