Who I have the same questioned this topic

Who can help???

My MIL passed away in December, and my husband, who is the executor of her will (and has papers to prove it, as well as a death certificate) can NOT get Verizon to cooperate with his mother's final bill.  They have sent an amount.  He is asking for the details (ie, how much for what), and a box to return equipment that was on a payment plan that we don't need or want to keep.

Verizon's answer?  They can't do that BECAUSE HE"S NOT ON THE ACCOUNT!  Of course he's not on his dead mother's account!  Do grown adults regularly put their kids on their account in case they up and die?  THIS IS OUTRAGEOUS.

He has literally spent 30+ hours on this.  He has been to the store 4 times (once for over an hour while they tried to help), talked to numerous people on the phone and on the chat feature....lets not even talk about how it's a good thing he's a Verizon customer (not for much longer), or he would have had an even more difficult time trying to talk to people about this!  Everyone is nice enough and says they are sorry for his loss, and then proceeds to tell him that they can't help because he's not on the account.  SERIOUSLY??  Eventually they tell him they will send the bill and/or the box, but it never comes....i think they just give up and SAY it to get rid of him because they don't know what to do.

HOW do we get this fixed?  I mean, why would we just send Verizon over $300 because they "said" that's what she owes?  WHY can he not see a breakdown of what this is?  And WHY can he not have a box to return her equipment??  Honestly, if he hears one more time that it's because he's not on the account, he's going to lose his mind.  There are enough other things in the world that need to be done when a mother dies.  This should not be something he is dealing with FOUR MONTHS later!

WHO CAN HELP???