The Verizon ads stating anyone with a Verizon account can get a free Iphone upgrade is completely false. It sounded too good to be true so I attempted my upgrade to find out what it was actually going to cost. On the upgrade screen there are 3 options, $400, $450 & $650. There is no way to distinguish which to choose, I contacted support and originally was told I was eligible for the $400 upgrade. When I told the agent I had checked the $400 promo for my phone (IPhone8 Plus), it came back as only $100. She confirmed I was correct. $100 credit is a far way from a free upgrade on an $800 - $1000 phone. I hope people aren't falling for this and then finding out when they get the bill they only received $100 when they were expecting as much as $650. As for why the agent selected the $400 promo over the $650, she did not have an explanation. Buyer beware.
