Who I have the same questioned this topic

After my Pixel 4 sadly got damaged beyond repair I quickly need to purchase a new phone with in store pick up.  Went online, picked out a new pixel, and paid for it.  Get a text message my phone is ready for pick up at 12:00 PM that my phone was ready at my local store.  Wasn't able to get to that store until 4:25 PM, but since the hours listed are 10:00 AM to 5:00 PM I figured that wouldn't be an issue since its just a pick up.  Boy was I wrong....got to the store, check in, no reponse.  I see people inside and tell them I'm here to pick up (around 4:35 at this point) and the people in store tell me to go back home and come tomorrow.  Uh the hours say 5:00 PM, and it looked to me these people were all getting ready to leave since they all had their verizon shirts off.   Is this the new version of Verizon Customer Service?  If so, I guess its time to switch carriers after many happy years.....