Who I have the same questioned this topic

I started a prepay plan in June of 2011 and the phone has stopped working. I tried to get it replaced at the local Verzion Wireless Store (Glendora, CA) and was told I would have to get a new plan and a new number. When I tried to call Verzion (888-294-6804) to verify this the number only seems to go to an endless series of customer response menus -- none of which answer my question. I tried the "Contact Us" link and was redirected to a blank page at http://www.verizonwireless.com/backbutton.html.

Can anyone here verify if it is true that I have to change my number to replace a prepaid phone?